Frequently Asked Questions
Please see below for some frequently asked questions.
Our top priority is getting your order out as fast as possible. Every item is made to order, and we aside time every day to print / embroider Explore Academy orders. Everything should ship in 7-10 business days during peak times. If you need quicker turnaround items, please search the same day shipping items.
We are proud to announce that we offer free shipping on all Explore Academy orders. We can ship to any address, and it does not go to the school as a bulk order. We ship it directly to you. We ship via USPS, UPS, and FedEx. If you are needing special shipping arrangements, please contact us. We currently are not set up to offer quicker shipping options such as overnight, but we can get you a quote on your order if you need faster than normal free shipping.
We can cancel your order as long as the items have not been shipped. You can also return any unused and unwashed items for a full refund. We unfortunately can not offer a refund on items that are worn and laundered. The customer is responsible for return shipping, and we ask that you get tracking info. Please also contact us prior to your return.
Please contact us by email or phone. We are ready to help solve the issue. We quality check every item that leaves the shop, but sometimes things do get by. We are happy to replace any damaged or misprinted items.
We us screen printing and embroidery, so no need to worry about peeling. Most items are screen printed, but the items that are embroidered will be clearly marked on the product page.
Great question. All orders will automatically generate an email when the order is complete. Inside that email you will receive a tracking number. Sometimes our emails do go to spam, so please check there as well. If you created an account, you can also see all the info there.